Returns and Refunds
RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your order number and to state the reason for the return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For products returned without cause, there will be a 20% Restocking Fee deducted from your refund. The restocking fee is necessary as we do not resell product that is returned as we can’t guarantee its quality and freshness.
To start a return, you can contact us at jgpskinny@aol.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@isunskincare.com.
For products returned without cause, there will be a 20% Restocking Fee deducted from your refund. The restocking fee is necessary as we do not resell product that is returned as we can’t guarantee its quality and freshness.
Exceptions/Non-Returnable Items/Exchanges
Returns or Refunds of opened product are not accepted unless the product is deemed defective. If a product is deemed defective, a replacement will be sent along with a return label for the defective product.
If the original product is not returned, your credit card will be billed for the additional product.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.